FREE SHIPPING BRAZIL buy up to R$300

Returns

You can request a return or exchange by defect within 30 (thirty) calendar days after receiving your order reminding that if the product did not meet your expectations you can also have your money back. For the money back, you have up to 7 days to make the request, from the purchase.

Here's how to request the evaluation of alleged manufacturing flaws:

Return of Merchandise:

The merchandise must be sent to the address of origin, being previously communicated through our contacts:

- +55 51 3557-4122 during business hours Monday through Friday from 9:00 a.m. to 6:00 p.m. (Sao Paulo GMT time) or by email contato@blackgrillo.com

- Return the product in its original packaging (if possible).

- Mandatory, the customer must send the 1st line of the Purchase Invoice together with the product. - The client should send a brief written report about the alleged defect to which the complaint refers.

Product defect analysis:

The evaluation of defects will be carried out by our team and then the final report of the exchange request will be completed. Average completion time: 5 to 10 business days after receipt of the product


Report Favorable to exchange:

 - The customer will receive at the origin address, without additional costs, the replacement of the product with another of the same model.

- In the absence of the same model in stock, the customer will be notified and may choose another model to exchange between the options available on the site, respecting the credit limit.

 - If there is a price difference between the chosen product and the claimed product, payment of the difference must be arranged

Report contrary to exchange:

The product will be returned without replacement

Failure Items:

- The absence of a defect (not finding the damage indicated by the client).

- Evidence of inappropriate use of the product.

- Evidence of accidental damage.

- Natural wear due to use.

- Improper cleaning of the product.